Customer Testimonials
Great experience with Adam.
Most of the time the service is GREAT!! Not so much on the weekend. To be fair, the service agents were totally great but they don't have enough technicians there over the weekend to handle the workload. I was there almost 3 hours for a tire rotation! The work was done and the service was terrific but they really need more help on the weekends. No one wants to spend their weekends sitting in the dealership all day waiting for their car to be finished.
As always my experience was great. Had to have a couple of warranty parts changed. Bob in service got me in and out quickly and the work done was perfect.
I had an a great experience. Everyone was knowledgeable and helpful, especially Brittany who I spoke with on the phone prior to coming in. Would definitely go back and recommend!
I am trying to decide if I want to return to Galaxy to have my car serviced or not. The only reason to go is because I would like to keep the car running (it has 95K on it) and they use the Toyota parts. My last experience with the service department was not good. First of all, they have these guys run up to you at the beginning and try to sell you some sort of glaze for your windshield, pointing out tiny chips on the upper passenger side. Who cares? And they do this EVERY time. Then they always do this hard sell that's supposedly a "special" for something you don't really need. It's like they send the service people to the A.J. Perri school of salesmanship. Those things are annoying and not how long-term customers should be treated, but hey. At least I know they're going to pull that.But last time, they told me my water pump was leaking. To this day I don't know if that was true or not, but I had them go ahead and change it because I was taking a 500-mile trip. I later looked up prices, and they charged me about $300 more than a normal mechanic would. Of course, they do use Toyota parts, but does that really account for such a premium? Then they all went home and after I paid the bill, I couldn't locate my car. It was not in the lot, but rather left out back in the service area. I finally found a salesperson to help me find my car after wandering through the lot for 20 minutes. I wrote an email to the manager about it. Never got a response. I need my car maintained, and I am not sure what to do anymore. I just don't trust Galaxy. It's obvious that they see an older woman coming and put a target on me, and I resent that.On the amusing side, Toyota Galaxy called with a recorded message to wish me a Happy Birthday today.UPDATE: I want to note that I did call "Jessica" as listed below, and it turned out that Jessica has left but Amy has taken her place and spoke with me.I told her of my concerns, and she assured me that Galaxy had "cleaned house" and that the service staff would be made aware of the problems I had in the past, so I decided to give them another chance.The annoying windshield stone chip people were nowhere in sight, so I don't know if they still do that or they were told to stay away from me. Tim was my service person, and he was very pleasant and informative and didn't have the pushy salesperson attitude at all. After checking out my car, Tim came into the waiting room to recommend that the brakes be replaced, and since the car has almost 99K miles on it and I had indeed noticed that the brakes weren't what they used to be, I said to go ahead. Further, he recommended a complete tuneup, and since I am about to go on a long car trip, I thought it was the best idea. There was absolutely no pushy sales for oddball things I never heard of before. The two recommendations were reasonable and logical for a car the age of my Corolla.After I gave the go-ahead, I remembered that I had a coupon at home for a discount, and I went into the service area and asked Tim if there was some way he could apply any discounts. He said he could easily look up available deals for the service I was getting on the corporate website and apply them to my invoice, and he did that. The only drawback was that the service took about half and hour to 45 minutes longer than the time estimate I was given, but that's not that big a deal. I'd rather they take their time and get it done right.The brakes are noticeably better AND the engine SOUNDS better. It sounds more like it did when I bought the car two years old with 27K on it. There had been a weird clicking noise lately, and that is gone.For doing the right thing and taking care of a loyal customer who was very unhappy with service the previous few times, I am upgrading my previous two stars to five.
Bob was excellent salesman would highly recommend! Very knowledgeable. Sales team and management were very accommodating. Can't wait the take My TRD off-road premium 4runner in the woods in VT!
Anthony did an amazing job like always! Thank you Galaxy for your continued over the top service.
No hard sell. Listened to what we wanted, rather than trying to sell something different. Answered questions as asked. Polite. Nice showroom. Good price. Good followup by sales and management.
